Frequently Asked Questions about our car hire services
Yes. All you will need to do is tell us in advance. Additionally, you may be required to pay additional fees for the driver to pick up the vehicle from your drop-off location.
Normally, whenever you rent a car from us, we either give it to you while a full tank or an empty tank. You return the same fuel level. Please check our terms and conditions here.
Insurance for the car in case of total damage is included. However, for small incidences, you pay directly.
We offer free mileage self-drive car hire.
Yes. For example, driver fees in case you need the delivery and pick up to your convenient location. Extensions daily fees – when you exceed your rental period. Car wash- you need to return the car as clean as you were initially handed over.
1. Any cancellation made less than 3 days prior, will be charged 50% of the total booking.
2. Any cancellation made less than 7 days prior, will be charged 10% of the total booking.
3. Any cancellation made less than 14 days prior, will be charged 0% of the total booking.
Yes, you can. Every time you do that, always notify us in advance. Please make sure he’s a competent driver whom you can trust to drive your car on our behalf.
No. We accept either an international driving Licence or a Kenyan license which is current and valid.
No. Normally, since you advise us on where you intend to drive in advance, we factor it in before we rent out the car to you.
Yes. Sometimes, a need may arise that makes you change your rental agreement. Such as the rental duration or the rental location. Whenever such happens, always communicate with us in advance.
Your Identification documents such as your Valid Passport, Driving License, Work permit, Hotel reservation voucher, your Next of Kin details.
Yes. Definitely. It pays. The earlier the better. In fact, the earliest bird eats the fattest worm. This ensures that you get the best available vehicles at great prices.
No. We prefer the person booking for a self-drive car hire to be the same one to drive it. In circumstances when you are booking for someone else, always let us know in advance.
This is just a scenario whereby you hire the car with a full tank of petrol/ diesel/ gas and return it as empty as possible. Normally, we would ask you for the initial fuel at the point of picking it up.
No. We have two options. Either you hire it in a Full tank and return it full tank or Empty to empty policy.